Privacy policy & legal notice

Privacy Policy

Introduction

My aim is to work with all prospective customers, customers and business partners in a spirit of trust and cooperation. This includes handling data responsibly. I take the protection of your personal data very seriously and handle the data I collect conscientiously, both ethically and technically.

Below, I explain what data I collect, process and use, when I do so and for what purposes. I also explain how my services work and how your personal data is protected.

Data controller

The controller for the purposes of data protection legislation is:

For general questions or suggestions regarding data protection, you can contact me at any time by email at service@calibration-solutions.de .

Right to withdraw consent

Some processing operations require your express consent. You may withdraw consent you have already given at any time by sending me an informal email. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for me is: Der Hessische Beauftragte für Datenschutz und Informationsfreiheit (Hessian Commissioner for Data Protection and Freedom of Information), Gustav-Stresemann-Ring 1, 65189 Wiesbaden, Germany, datenschutz.hessen.de.

Right to data portability

You have the right to receive data that I process automatically on the basis of your consent or for the performance of a contract, or to have it provided to a third party. The data will be provided in a machine-readable format. If you request direct transfer to another controller, this will be carried out where technically feasible.

General information on processing personal data

This privacy policy applies to data, including personal data, collected about you by Calibration Solutions. Personal data means information, or a combination of information, that can identify you.

I process your personal data in accordance with the data protection laws of the Federal Republic of Germany and the European General Data Protection Regulation (GDPR). I will never disclose your personal data to third parties for advertising or marketing without your consent. Data is shared with third parties only where necessary to enter into or perform a contract (see “Sharing data with FM-Audio for audio calibration”), or where required by law.

Data collection and processing

As part of our business relationship, you must provide the personal data needed to establish and carry out that relationship, fulfil the associated contractual obligations, or comply with statutory collection requirements.

In particular, I process the following data:

• Basic contact information, such as your name, address and contact details
• Order information, for example during the ordering process
• Documentation, such as conversation notes and visit reports
• Data used to establish and conduct our business relationships
• Correspondence, such as written communications

Contact form & quote configurator

If you send an enquiry through my contact form or quote configurator (“Calculate price”), I process the information you provide: name, street address if supplied, postcode, email address, optional phone number and preferred date, your message, and your selected service configuration, such as device, package, add-ons and estimated travel costs. Data is sent to my website over an encrypted HTTPS connection. Your enquiry is then forwarded by email for processing.

The data is used solely to process your enquiry and prepare a quote. The legal basis is Article 6(1)(b) GDPR (steps taken before entering into a contract) and your consent under Article 6(1)(a) GDPR, which you confirm before submitting. To prevent misuse, your IP address is stored only as a hash for a maximum of 10 minutes when you submit the form (rate limiting); the form does not store your IP address in plain text. To prevent duplicate delivery of the same enquiry, technical delivery records without message content or contact details are also cached for a maximum of 24 hours. I retain enquiry data until processing is complete, unless statutory retention obligations require longer storage.

Sharing data with FM-Audio for audio calibration

I provide audio calibration in cooperation with my partner FM-Audio (contact: info@fm-audio.eu). If your enquiry includes audio calibration (selecting “Audio” or “Display & audio” in the configurator), I forward your enquiry, including contact details (name, address, email and phone) and configuration details, to FM-Audio for preparing a quote and arranging an appointment. The legal basis is Article 6(1)(b) GDPR (steps taken before entering into a contract). I cannot process audio calibration enquiries without sharing this information.

Statistics on how enquiries originate

The configurator lets you optionally specify how you found me. I count only the selected channels, such as Google search or a recommendation. These counters contain no contact details, postcodes, individual timestamps or referring URLs. Your selected channel is not included in the enquiry email. If you make no selection, no count is recorded.

I also count form enquiries successfully handed over to the mail service, grouped by month and requested service. These monthly totals contain no contact details or individual timestamps and are kept for up to 24 recorded months. Clicks and external contact channels are not recorded in these totals.

Use of cookies

My website uses cookies, which are small text files stored on your device by your browser. Cookies help me make my services easier to use, more effective and more secure.

Some cookies are session cookies and are deleted automatically when your browser session ends. Others remain on your device until you delete them yourself.

Cookies and similar technologies that are not technically necessary are used only with your consent through my consent banner (section 25(1) TDDDG and Article 6(1)(a) GDPR). You can change or withdraw your consent at any time using the Cookie settings link in the footer, with effect for the future. An overview of the services used is available in my Cookie policy.

Consent management (Real Cookie Banner)

I use Real Cookie Banner, a consent management tool operated locally on my website, to manage and document your consent. The provider is devowl.io GmbH, Tannet 12, 94539 Grafling, Germany. Your selected settings, the time of selection, an identifier and the consent version are stored. This allows me to meet my legal documentation obligations and reliably provide your chosen settings (Article 6(1)(c) and (f) GDPR and section 25(2)(2) TDDDG).

Audience measurement (Plausible Analytics)

To analyse how the website is used, I use the open-source software Plausible Analytics. I host Plausible myself on my own server in Germany (plausible.datafortress.myds.me); the data is not passed on to third parties.

Plausible works without cookies and without persistent identifiers. It records the pages visited, referrer, browser, operating system, device type and country. Your IP address is not stored; together with the user agent it is only used to compute a hash that changes daily. This means individual people cannot be identified.

Plausible is only loaded after you have given consent. The legal basis is Article 6(1)(a) GDPR in conjunction with Section 25(1) TDDDG. You can withdraw consent at any time, for example through the Cookie settings. Further information: https://plausible.io/data-policy.

WhatsApp contact links

My website includes links to wa.me (WhatsApp Business) in several places. These are links only: no WhatsApp widget is embedded, and my website does not transmit data to WhatsApp/Meta itself. Opening a WhatsApp link may establish a connection to WhatsApp/Meta and allow technical data such as your IP address to be processed. If you then send a message, WhatsApp also processes the content and contact details you provide. Information about how WhatsApp handles your data is available at https://www.whatsapp.com/legal/privacy-policy-eea.

Embedded YouTube videos

On some pages (for example under “Reviews & articles” and in reviews) I embed videos from the YouTube platform. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. I use YouTube’s privacy-enhanced mode (youtube-nocookie.com) and a two-click solution: no connection to YouTube is made when you open the page. Only a preview image stored on my own server is displayed.

Only when you click the preview image does your browser load the YouTube player. In particular, your IP address, browser and device information, the page you are viewing and information about your use of the video are transmitted to YouTube. From this point on, YouTube may store and read cookies or similar technologies (e.g. local storage) in your browser. If you are signed in to a Google account at the same time, YouTube can associate the playback with your account. I have no influence over the nature and scope of this processing by YouTube.

By clicking the preview image, you consent to this transfer. The legal basis is Art. 6(1)(a) GDPR in conjunction with Section 25(1) TDDDG. Your consent applies only to the video you start and can be withdrawn for the future by reloading the page and not starting another video; you can delete data already stored by YouTube in your browser settings.

Personal data may be transferred to Google LLC in the USA. Google LLC is certified under the EU-US Data Privacy Framework; the transfer is based on the European Commission’s adequacy decision (Art. 45 GDPR). Further information is available in Google’s privacy policy: https://policies.google.com/privacy.

Google reviews

My home page shows a selection of public reviews from my Google Business Profile, which I have copied manually. I display the first name with an abbreviated surname, the review text and the month of publication. The legal basis is my legitimate interest in presenting my customer reviews transparently (Art. 6(1)(f) GDPR). If you do not wish to be quoted on my website, an informal message to service@calibration-solutions.de is sufficient and I will remove the review. Opening the home page does not establish a connection to Google. Google's privacy policy only applies once you click the link to my Google profile: https://policies.google.com/privacy.

SSL/TLS encryption

My website uses SSL/TLS encryption for security and to protect the transmission of confidential content. This prevents third parties from reading data you transmit through the website.

Your rights as a data subject

You have the right to obtain information free of charge about your stored personal data, its source and recipients, and the purpose of processing (Art. 15 GDPR). You also have the right to rectification (Art. 16 GDPR), erasure (Art. 17 GDPR) and restriction of processing (Art. 18 GDPR) of that data.

Right to object (Art. 21 GDPR): Where I process data on the basis of legitimate interests (Art. 6(1)(f) GDPR), you may object to this processing at any time on grounds relating to your particular situation. I will then no longer process the data unless I can demonstrate compelling legitimate grounds or the processing serves the establishment, exercise or defence of legal claims.

For these requests or any other questions about personal data, you can contact me at the address provided in the legal notice.

Contact for data protection matters

Legal notice

Information pursuant to section 5 DDG

VAT identification number

VAT identification number pursuant to section 27a of the German Value Added Tax Act:
DE324037385

Responsible for content pursuant to section 18(2) MStV

Consumer dispute resolution

I am neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for links

My website contains links to external third-party websites over whose content I have no influence. I therefore cannot accept responsibility for that external content. The relevant provider or operator is responsible for the content of each linked website.

Note on customer reviews

The customer testimonials shown on my home page are a selection from the reviews on my Google Business Profile. They are quoted verbatim, omissions are marked with […] and surnames are abbreviated. The reviews are published by Google; I do not separately check whether they come from people who actually used my services (Section 5b(3) UWG).

Copyright

Content and works created by the site operators on these pages are subject to German copyright law. Reproduction, adaptation, distribution and any use beyond the limits of copyright law require the written consent of the relevant author or creator.